# Debug Access (/troubleshooting/debug-access)



When troubleshooting isn't enough, here's how to get help.

## Viewing Logs

### GitHub Actions Logs

Standard workflow logs are available in GitHub:

1. Go to your repository
2. Click **Actions** tab
3. Select the workflow run
4. Click on the failed job
5. Expand step logs

### Runner Assignment Logs

To see StarSling-specific logs:

1. Look for the "Set up job" step
2. Expand to see runner assignment details
3. Note the runner ID for support requests

## Contacting Support

### Email Support

**[support@starsling.dev](mailto:support@starsling.dev)**

Include in your request:

* Repository name (org/repo)
* Workflow run URL
* Runner ID (if available)
* Description of the issue

**Response time:** Within 24 hours (business days)

### Priority Support (Enterprise)

Enterprise customers have access to:

* Dedicated Slack channel
* 4-hour response SLA
* Direct engineering escalation

## Community

### Discord

Join our Discord community for:

* Real-time help from other users
* Feature discussions
* Release announcements

[Join Discord](https://discord.gg/starsling)

### GitHub Discussions

For longer-form questions and feature requests:

[GitHub Discussions](https://github.com/starsling/community/discussions)

## Debug Checklist

Before contacting support, verify:

* [ ] GitHub App is installed and has repository access
* [ ] Label format is correct (`starsling-ubuntu-24.04`)
* [ ] No typos in the workflow file
* [ ] Repository is not archived
* [ ] The issue reproduces consistently

## Useful Information for Support

When reporting an issue, include:

```markdown
**Repository:** org/repo
**Workflow:** ci.yml
**Run URL:** https://github.com/org/repo/actions/runs/12345
**Runner ID:** sr-abc123xyz (from "Set up job" step)

**Issue:**
Description of what's happening vs. what you expected.

**Steps to reproduce:**
1. Push to branch X
2. Workflow triggers
3. Job fails with error Y

**What I've tried:**
- Checked label format
- Verified GitHub App installation
- etc.
```

## Status Page

Check current system status:

[status.starsling.dev](https://status.starsling.dev)

Subscribe for incident notifications via email or RSS.

## Feature Requests

Have an idea for StarSling? We'd love to hear it:

* **Discord:** #feature-requests channel
* **GitHub:** Open a discussion
* **Email:** [founders@starsling.dev](mailto:founders@starsling.dev)

Popular requests are prioritized in our roadmap.

<Cards>
  <Card title="Common Issues" href="/troubleshooting/common-issues" description="Self-service solutions" />

  <Card title="Quickstart" href="/getting-started/quickstart" description="Verify your setup" />
</Cards>