Debug Access

When troubleshooting isn't enough, here's how to get help.

Viewing Logs

GitHub Actions Logs

Standard workflow logs are available in GitHub:

1. Go to your repository
2. Click Actions tab
3. Select the workflow run
4. Click on the failed job
5. Expand step logs

Runner Assignment Logs

To see StarSling-specific logs:

1. Look for the "Set up job" step
2. Expand to see runner assignment details
3. Note the runner ID for support requests

Contacting Support

Email Support

support@starsling.dev

Include in your request:

• Repository name (org/repo)
• Workflow run URL
• Runner ID (if available)
• Description of the issue

Response time: Within 24 hours (business days)

Priority Support (Enterprise)

Enterprise customers have access to:

• Dedicated Slack channel
• 4-hour response SLA
• Direct engineering escalation

Community

Discord

Join our Discord community for:

• Real-time help from other users
• Feature discussions
• Release announcements

Join Discord

GitHub Discussions

For longer-form questions and feature requests:

GitHub Discussions

Debug Checklist

Before contacting support, verify:

• GitHub App is installed and has repository access
• Label format is correct (starsling-ubuntu-24.04)
• No typos in the workflow file
• Repository is not archived
• The issue reproduces consistently

Useful Information for Support

When reporting an issue, include:

**Repository:** org/repo
**Workflow:** ci.yml
**Run URL:** https://github.com/org/repo/actions/runs/12345
**Runner ID:** sr-abc123xyz (from "Set up job" step)

**Issue:**
Description of what's happening vs. what you expected.

**Steps to reproduce:**
1. Push to branch X
2. Workflow triggers
3. Job fails with error Y

**What I've tried:**
- Checked label format
- Verified GitHub App installation
- etc.

Status Page

Check current system status:

status.starsling.dev

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Feature Requests

Have an idea for StarSling? We'd love to hear it:

• Discord: #feature-requests channel
• GitHub: Open a discussion
• Email: founders@starsling.dev

Popular requests are prioritized in our roadmap.